Dinokeng strives to deliver products and services with fairness and clarity and to protect your privacy. This Privacy Policy explains how we use and protect the personal information you share with us. This Policy applies to all users of the Dinokeng website or our services, and to any information provided to us.
By using the Website, you are accepting the practices described here.
For your South African privacy rights under POPIA, see our POPIA / GDPR page.
Information That We Collect
When you visit the Website, you provide us with two types of information: personal information that identifies you (such as your name and email address) and non-personal information (such as your IP address and browser type) that does not identify you personally, but gives us information about your computer and your activities on our site.
We also collect and store information from your computer using "cookies." A cookie is a small file stored on your computer that is tied to information about you. For example, when you sign in to your Dinokeng account, cookies will be used to save your email address and name so that the next time you visit your account from the same computer we will "remember" you in order to make your experience faster and simpler.
If you make a booking or purchase on the Website, we will collect financial information from you (your payment method details, billing address, etc.). From time to time, we may also ask you questions about yourself (such as your interests and travel preferences) so we know how to serve you better. You don't have to answer these questions if you'd rather not.
We also may receive information about you from third parties (such as updated delivery and address information) and we may allow third parties to display advertisements on our site. These companies may use tracking technologies, such as cookies or "web beacons," to collect information about people who view or interact with their advertisements on our site.
Protection; Practical Limitations
We take appropriate security measures to help safeguard your information from unauthorised access and disclosure. For example, only authorised employees are permitted to access your personal information, and they may do so only for limited reasons. We also encrypt payment card details and other sensitive information before it is sent from your computer to ours. We also use firewalls to help prevent unauthorised access to your personal information.
We take precautions to ensure the security of your personal information. However, we cannot guarantee that hackers or unauthorised personnel may not gain access to your personal information despite our efforts. You should note that in using the Website, your information will travel through third-party infrastructures which are not under our control.
You should always take great care in handling and disclosing your personal information. Avoid sending personal information through insecure email.
Our Use of Your Information
In general, we may use information that we collect about you in the following ways:
- To process payment for purchases you make;
- To deliver the accommodation, activities, day-passes, memberships, bundles and bookings you request;
- To enrol you in programmes or special offers in which you choose to participate;
- To manage your account and provide you with customer service;
- To perform research and analyse your use of, or interest in, our products and services;
- To communicate with you by email, regular mail, telephone and/or mobile devices about products or services that may be of interest to you either from us, our affiliated companies or other third parties;
- To help us develop and display content and advertising tailored to your interests;
- To enforce our terms and conditions;
- To protect against or identify fraudulent transactions; and
- To generally manage our business.
We may share your non-personal information in any of the above circumstances. We may also share aggregated non-personal information with third parties, including advisors, advertisers and investors, for general business analysis purposes.
Other Websites
There are a number of places on the Website where you may click on a link to access other websites that don't operate under this Privacy Policy. For example, if you click on an advertisement on the Website, you may be taken to a website that we don't control. These third-party websites may independently solicit and collect information, including personal information, from you. Those policies will govern the use, handling and disclosure of your personal information once we have shared it with those third parties.
Your Options
You may choose to restrict the collection or use of your personal information by:
- Using the unsubscribe link in any marketing email we send you;
- Updating your communication preferences in your account settings;
- Contacting us at support@mipos.co.za to opt out of specific data uses.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
Children's Privacy
This Website is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are under the age of 13, please do not use this Website or submit any personal information through the Website. If you believe that a child under the age of 13 has provided personal information to Dinokeng, please contact us at support@mipos.co.za.
Visiting the Website from Outside South Africa
This Website is controlled, operated and administered by Dinokeng from our offices in the Republic of South Africa. If you access this Website from a location outside South Africa, you are responsible for compliance with all local laws. You agree that you will not use the Dinokeng content in any manner prohibited by any applicable laws, restrictions or regulations.
Your South African Privacy Rights
The Protection of Personal Information Act 4 of 2013 (POPIA) gives South African residents specific rights regarding their personal information. For a full description of your POPIA rights and how Dinokeng complies, see our POPIA / GDPR page.
Changes to This Privacy Policy
We reserve the right to make changes to our Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes here and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.
Cookies and Other Technologies
When you use our sites, we and third-party organisations may collect information by using cookies and other technologies. For full details, please see our Cookie Policy.
Data Security
Dinokeng strives to deliver products and services with fairness and clarity and to protect your privacy. This section explains how we use and protect the personal information you share with us.
Payment Processor Security
Peach Pay processes all credit card transactions on behalf of Dinokeng. All credit card transactions are encrypted using 128-bit Secure Socket Layer (SSL) encryption. All security measures implemented by Dinokeng and our payment processor comply with leading industry standards, and our payment processor is continually reviewing and adjusting its security profile to keep aligned with these standards. Our customer portal provides safe, secure credit card transactions.
Security Measures
- Extended Validation SSL with 128-bit encryption;
- 3D Secure authentication is in place for all credit card transactions;
- All sensitive information is encrypted within our own database;
- We run regular penetration testing on our system to look for vulnerabilities;
- Our entire site is served over secure servers, making it harder to perpetrate phishing attacks;
- We operate a monitoring system that includes GEO IP tracking, velocity testing, BIN/IIN validation and checks against online databases.
3D Secure Payments (Verified by Visa & Mastercard)
3D Secure is an extra layer of security in using your credit card for online transactions. For online transactions you'll be asked to enter your 3D Secure password (different from the PIN), called Verified by Visa or MasterCard SecureCode by the respective card companies. You need to register for 3D Secure with your card-issuing bank. Please contact your bank for information on how to set up 3D Secure if you haven't already done so.
How to Contact Us About Security
If you have any questions about this Privacy Policy or our information-handling practices, or if you would like to request information about our disclosure of personal information to third parties, please contact us at support@mipos.co.za.
Payment Card Data
Dinokeng takes the security of payment card data seriously. Below is a description of how cardholder data is handled when you transact on this platform.
How We Handle Your Card Data
We use Peach Pay as our third-party payment processor. Dinokeng does not store, process, or transmit cardholder data on our own servers beyond what is strictly necessary to initiate a payment request. Full card numbers are never stored by Dinokeng. Our payment processor holds cardholder data in accordance with PCI-DSS requirements.
Encryption and Transmission Security
- All card data entered on Dinokeng is transmitted over TLS (SSL) encrypted connections;
- 3D Secure is required for all online card-not-present transactions;
- Where applicable, tokenisation is used so that subsequent charges reference a token, not your raw card number.
3D Secure Registration
If your card has not yet been enrolled in 3D Secure, you may be asked to complete enrolment before your payment can be processed. Please contact your card-issuing bank (ABSA, Capitec, FNB, Nedbank, Standard Bank, or other) for information on how to activate 3D Secure on your card.
Contact Us About Payment Data
If you have questions about how your payment card data is handled, please contact us at support@mipos.co.za.
Questions about this page: support@mipos.co.za.